Terms & Conditions
By accessing this website and/or purchasing our products, you agree to the following terms:
Product Use
Our attars are for external use only. Avoid contact with eyes and sensitive areas. Always perform a patch test before full use and test for any allergies before using.
We are not responsible for allergic reactions or misuse of our products. If you have sensitivities, consult a healthcare provider before use.
Intellectual Property
All content on this site, including product names, descriptions, images, and branding, is the intellectual property of ATTAHARA. Unauthorized use is prohibited.
Limitation of Liability
ATTAHARA is not liable for:
- Delays caused by shipping carriers, since we have no control once our product gets into the hands of public shipping carriers
- Misuse or allergic reactions to our products, always conduct an allergy test before fully using the product at least 2 hours before using
- Typographical errors or pricing inaccuracies
Governing Law
These terms are governed by the laws of the State of Texas, United States.
Changes
We reserve the right to update these terms at any time. It is your responsibility to check this page periodically.
Delivery & Shipping Policy
Thank you for visiting and shopping at ATTAHARA. Below are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there is a significant delay in your shipment, we will contact you via email or phone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (USA): 3–7 business days – Always FREE SHIPPING.
Shipment to P.O. Boxes or APO/FPO Addresses:
ATTAHARA ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
International Shipping Policy
We currently do not ship outside the U.S. If this changes in the future, we will update this page accordingly.
Order Tracking
You will receive a shipment confirmation email with tracking number(s) once your order has shipped.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at SUPPORT@ATTAHARA.COM with your order number and details and we’ll happily assist you the entire way!
Refund & Returns Policy
At ATTAHARA, we want you to love living the natural smelling life. Due to the nature of our handcrafted and hygienic products, all sales are final. However, we are committed to customer satisfaction and will consider returns or replacements on a case-by-case basis.
Returns
Returns/Refunds are only accepted if:
- The product arrived damaged
- You received the wrong item
- Item was never received
To request a return, contact us within 7 days of delivery at SUPPORT@ATTAHARA.COM with your order number and photos of the item.
We do not accept returns for reasons of personal scent preference, as attars are highly subjective and skin chemistry varies from person to person. However we will always be listening to your feedback and would love to add your concerns to our FAQ.
Refunds (if applicable)
If a refund is approved, a credit will automatically be applied to your original payment method within 7–10 business days.
Privacy Policy
At ATTAHARA, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal information.
What We Collect
- Your name and contact information
- Shipping/billing address
- Payment details (processed securely by our payment processor)
- Email address for updates, shipping information, and support
What We Do with Your Information
We collect this information to:
- Fulfill your orders
- Communicate with you
- Improve our services
- Send occasional updates or promotions (if you opt in)
We never sell your data to third parties.
Security
We use secure technologies (such as HTTPS and encrypted payment gateways) to protect your personal information.
Cookies
Our website may use cookies to improve user experience and site performance. You can disable cookies in your browser settings at any time, however, please note this may slow down or break the Site.
Contact
For privacy-related inquiries, contact us at SUPPORT@ATTAHARA.COM. Thank you and have a great smelling day!
